A connected organisation and workforce is no longer a desire but a necessity. The workforce on the ground.
Carries out operational tasks that keep the business running.
Promotes product documentation to customers.
Liaises with experts to respond to customer queries.
They represent the company brand
To ensure optimum performance and a consistent customer experience, an organisation needs structured collaboration between frontline and knowledge workers, as well as a central hub for communications, processes, documents and knowledge.
Welcome to ‘Connect’ For a Connected Workforce.
Over 2 billion frontline workers are at the forefront of many major industries, from Healthcare to Retail to Manufacturing, to name just a few. Frontline workers lead what many large organizations do everyday.
They are the first to interact with customers.
They carry out operational tasks that keep the business running.
They are the first to promote or service new products.
They represent the company brand
But fewer than 25% of these workers say they have the right technology to do their jobs. And with the recent acceleration of remote and hybrid work models, this lack of technological support has become even more challenging.
Connect for a Connected Workforce!
Reduce the time and cost of automating operational processes and increase operational efficiency with an easy-to-learn and adaptable collaborative solution.
Lowers the cost of SOP compliance with a no code automation platform that also reduces the cost of follow ups, escalations and delays, saving management bandwidth.
Improves efficiency as it connects all roles in the organization through Microsoft Teams where high visibility notifications ensure awareness and timely action.
Promotes collaboration and improves employee experience by providing a single point for consuming company communications, carrying out day-to-day tasks, searching for colleagues and resources.
A mobile first app in Microsoft Teams, simple, intuitive and easy to use. Built for the frontline, it is compatible with all phones, tablets and PCs.
With Front line workers on location and supervisors working remotely, compliance can be a real challenge. Connect has you covered on all key aspects - When was the job done? Where was it done? Who did it? and on which Device?
SOPs completed on time without the need for follow ups and escalations.
Workers complete their tasks on location whether a factory or a healthcare centre or a retail store.
SOP completed by the user to whom it is assigned.
Evidence collected and recorded on an authorised device.
An average employee today needs to perform a wide range of tasks most of which are repetitive and time bound. They also need to be mobile-enabled and get notified on a platform they use all day. Connect offers all of these and more, as a Hub on Microsoft Teams that brings together Processes, Communications, Document and Knowledge.
No Code Process Automation
Audit, Checklist, Surveys …
Forms & Workflow Builder
Scan Evidence and score
BOT notifies and Calls to Action
Assign, Approve, Remind, Escalate in Microsoft Teams
Document Hub
Multilevel Document Hubs
Document centric collaboration
Metadata based Custom search
Custom Document Explorers
MSFT Teams integration
Knowledge Hub
Wikis, Blogs, Media…
Documents, Learning assets..
Omni channel search
Expert Locator
Learning KPIs integrations
Engaged Workforce
Unified gateway to all apps
Social, Events, Videos, Pictures
Personalised Content on demand
Polls, News, Classifieds
Multi channel Support BOT
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Connect facilitates structured collaboration on business-critical tasks between employees across
locations, both front line workers who are on their phones and white-collar workers on their PC.
74% of organizations that digitally empowering frontline workers increase worker satisfaction.
Frontline workers spend an average of 1.6 hours per week reviewing company updates.
Deploying CONNECT can increase efficiency by over 15%
This efficiency gain can save large organizations up to $380,000 per year.
Keeping employees connected, teams stitched together and ensuring a cohesive & smooth operation for an organization in the new normal was a struggle for every enterprise, big or small.
Another challenge was compliance since many a time front line workers were on location but the managers were working from home.
This threw up all kinds of challenges related to location, device, time and identity compliance.
Process Engineering Excellence, Landmark Group, UAE