Enhance Customer Loyalty
Measure and improve Customer satisfaction. Compare with past results
Ensure readiness, security and hygiene of the property for a good Customer Experience
Launch surveys to assess market for new product ideas and get timely insights from Customers.
Gather information about repair and maintenance needs to ensure the property is Customer ready.
Ensure a safe experience for Employees
Assess employees to keep them abreast of product launches and offers thereby increasing sales for key product segments
Ensure a safe experience for Employees and Customers
Ensure a safe experience for senior citizens, kids and specially abled people
Integrated task management, follow-ups, reminders and escalations help in building accountability within the store staff
Checklist for inventory counts by Store and Product
Ensure proactive maintenance and timely repair of tools and increase visibility of the state of the property. Operation managers can provide ratings for the audit conducted at the store in order to ensure that the property is Customer ready
Keep employees abreast of value added services and new investment products helping them make the most of each Customer engagement opportunity
Ensuring standardisation of all operational activities
Have a timely and well planned new store opening, checks on employees being at their assigned brands to attend Customers, all new banners and decorations and offers are in place, property is in a good state and VM aspects are taken care of
Conduct audits with Geo-fencing enabled to ensure authenticity of evidence
Ensure smooth functioning of the location according to all SOPs
Design & conduct audits to ensure change in employee behaviour post COVID-19
Area Managers can conduct audits and review previous visit data helping close open issues.
Safeguard health and safety of the employees and consumers and ensure that the food is upto the standards.
Eliminate employee dissatisfaction related to discrepancies in login timings and location compliance
Design and conduct health safety audits to ensure adherence to protocols and to stay complaint with regulations.
Improve brand visibility by performing checks on whether all banners, branding and offers are in place and whether employees are aware of new offers
Real time visibility based on photo evidence with geo tagging and more
Ensure consistency in branding, identify non-compliance risks and opportunities to ensure a uniform and enhanced Customer experience
HR Survey to get insights of employees experiences and thoughts on workculture
Replacing traditional pen paper process of filling details of new joinee
Drive consistency in product displays, branding, floor layouts and overall experience driving higher footfall and increasing Customer engagement
A form to be filled by employee at the time of exit from organization
Increase Customer satisfaction by proactively informing them about articles found in the store or by having immediate information to respond to queries about Lost articles