Where Every Experience Runs Smoothly
Behind the Scenes.
In travel and hospitality, guest delight depends on invisible precision.
From partner onboarding to refunds and safety checks, Proceso brings
AI in tourism industry to life, automating the workflows that power every
perfect stay, tour, or journey.
Providing excellent services isn’t easy
Agencies, hotels, and transport vendors operate in silos, slowing decisions.
Approvals, refunds, and audits still depend on email threads and spreadsheets.
Safety, certification, and insurance checks vary by region with no unified oversight.
By the time service issues surface, guest satisfaction has already dipped.
Proceso brings you
Partner & Vendor Onboarding
Automate approvals for travel agencies, hotels, and transport partners with document verification, compliance checks, and SLA tracking.
Booking & Itinerary Coordination
Connect multiple departments, guest relations, finance and vendors into one flow for quick approvals and instant updates. Eliminate manual follow-ups for package or itinerary changes.
Refunds, Cancellations & Compensation
Simplify post-booking workflows with clear escalation paths, auto-approvals based on thresholds, and real-time customer updates.
Safety & Compliance Governance
Digitise safety audits, vendor certifications, and local compliance forms. Ensure every tour, resort, or vehicle meets verified operational standards.
Sustainability & ESG Reporting
Track carbon offset programs, vendor sustainability commitments, and eco-compliance documents all in one traceable system.
Tourism Analytics & Experience Insights
Access dashboards that connect operational efficiency with guest experience. Analyse booking patterns, service delays, refund trends, and vendor performance to continuously improve customer satisfaction.
Faster partner onboarding through automated verification
Fewer refund escalations with AI-driven policy routing
Traceable audits across locations and vendors
Why Choose Proceso
Built for Multi-Partner Ecosystems
Designed to handle complex, distributed operations across hotels, tours, transport, and agencies.
Governed Workflows, Not Just Automation
Each process is tracked, time-stamped, and auditable.
Operational Analytics Built-In
Spot inefficiencies before they impact guests.
Scalable &
Sustainable
Perfect for tourism networks expanding across regions and verticals.
Deliver Perfect Experiences, Effortlessly.
Tourism thrives on moments.
Proceso ensures the operations behind those moments are seamless, visible, and accountable.
Let's Talk
