Every Return, in One Rhythm
Proceso connects every player, customer support, warehouse, vendor, and finance into one governed, agentic workflow that keeps returns compliant and quick. No email ping-pong or status black holes just a clear path from request to refund.
The State of Returns Today
No one’s sure where that one item went.
Replacements vanish… or show up twice.
Refunds crawl while customers keep refreshing.
From “Return Requested” to Resolved
Capture return/exchange requests from e-commerce, POS, and CRM in one flow. Auto-create tickets with SKU, reason, and channel.
Validate warranty, window, and condition in seconds. Auto-approve routine cases, route exceptions with clear rules.
Photo/video evidence is scanned for damage, tamper, and serial/IMEI match. Instant flags for disputes or fraud.
Trigger refunds, credit notes, or like-for-like replacements automatically. Sync statuses to ERP and payment gateways.
See top return reasons, repeat SKUs, courier/store hotspots, and avoidable exchanges. Act on what’s driving churn.
Auto-generate RMAs, consolidate vendor claims, and track DOA/return-to-vendor workflows with SLAs.
Faster resolution from request to refund
Fewer disputes with policy-aware approvals
Missed claims with end-to-end automation
Why Proceso
Unified workflows — no silos between teams or systems
Configurable return & warranty rules
Audit-ready tracking for compliance and reconciliation
Works with your ERP, CRM, and POS — start fast, scale easy
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