Run Every Store with Speed, Accuracy & Customer Delight
Where Customers Are Facing Problems
Slow CX Processes
Manual Store Tasks
Zero Real-Time Visibility
Where CX can improve?
The Results Retailers See
How Proceso Elevates CX
Returns & Exchanges Automation Streamline customer returns, replacements, and ERP updates for faster CX resolution.
QR-Based Customer Feedback Capture instant shopper feedback through QR scans linked to centralised store performance dashboards.
Repair & Maintenance Tasks Track issues, auto-escalate pending repairs, and monitor vendor SLAs to keep stores operational.
Facility Management Digitise inspections, housekeeping tasks, and compliance checks to maintain store hygiene and readiness.
Workforce Tasking Assign, guide, and track staff activities with real-time visibility into task progress and performance.
Customer Testimonials
“Proceso’ has been rolled out to all our retail stores with our front-end colleagues who are facing the customers, the cashiers, the inventory management staff, and we greatly benefited. A great tool that enables excellent collaboration with the store teams with retail teams.“
“The Image Live Capture feature of Proceso is a game-changer, making it easy to submit responses quickly. The ability to call or chat with other users has also been incredibly helpful in resolving bottlenecks. I highly recommend it to anyone looking for a powerful safety management solution. “
“As a proud user of Proceso for The Collective, I can confidently say that it has revolutionized the way we operate our retail processes. It has greatly improved our customer experience, and we have noticed a positive impact on our multinational brands, including The Collective, Ted Baker, Hackett, Ralph Lauren, Fred Perry, and Polo Ralph Lauren. “
“Proceso, has given us greater control over product movement, resulting in better stock availability of the right size and fit on the floor driving higher sales and Customer satisfaction. This has-been a true game-changer for our bottom-line.“
Proceso has been a game-changer for our team. It has streamlined our operations, reduced paperwork, and improved efficiency. The easy accessibility and verification features have saved us a lot of time. Overall, it's helped us reduce the risk of fraud and focus on what matters most - our customers. The safety checklist helps us verify safety protocols being followed.
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