Are you still enduring with paper forms and manual data entry in the banking industry? Then, this blog is for you. It will exemplify how process automation is reshaping banking processes, why you should catch the tide now, and the transformative opportunities it holds for your financial future. We will delve into the real-life use cases of AI-powered process automation in key banking operations such as loan processing, customer service, and more and uncover the prowess of automation.
Let us explore the power of intelligent process automation in banking and say good-bye to spreadsheets!
What is Process Automation in the Banking Industry?
In this post-pandemic era, there is a massive shift in consumer behavior. Customers hold high expectations for a seamless digital banking experience. They also expect complete security. As a result, banks are pressured to adopt technological innovations at a rapid pace and meet customer expectations. Process automation is an innovation that transformed the ways banks operate. Earlier, banks were mainly reliant on manual and paper-based systems. The operations were error-prone, time-consuming, and expensive. However, with automation, banks can automate routine and repetitive tasks, reduce the occurrence of manual errors, and boost their operational efficiency. As a result, they can accelerate their operations, provide faster and more accurate services to their customers, ensure they comply with regulations, and reduce costs.
Proceso App is one such solution that banks can leverage to automate their processes and connect their teams.
Benefits of Automation in Banking
Save an enormous amount of time
AI-driven automation expedites time-consuming processes and significantly saves time. Banks and financial institutions can not only offer fast and accurate services but also reduce the risk of human error. Processes such as document verification and loan processing, which were traditionally lengthy and time-consuming, are now done seamlessly, accurately, and rapidly.
For instance, Bank of America uses AI-driven process automation tools for document verification and expedites the customer onboarding process. With automation, banks can allocate their employees to areas that require human touch and further optimize their banking services.
Reduce costs
Since automating processes reduces manual labor and minimizes expenses, it results in significant cost savings. Additionally, the team gets the bandwidth to understand the data-driven insights, analyze them, and make informed decisions that drive the business ahead.
Boost efficiency
With the automation of repetitive and time-consuming tasks, the teams no longer have to manually spend their energy on mundane and error-prone processes. As a result, you get increased efficiency. Likewise, your team gets time to focus on more valuable work. This boosts the entire organization’s efficiency and productivity levels.
Scale operations
With AI-driven automation, organizations can scale easily and deliver accurate and efficient results. Finance automation applications such as the Proceso App can scale seamlessly with the organization’s needs and ensure consistent performance regardless of workload growth.
Mitigate mistakes
Given the stringent regulations in finance, it is critical to maintain accuracy. Errors can result in costly mistakes, fines, and reputational damages. However, when tasks are performed manually, the risk of human error is always there. With finance automation solutions, banks can perform tasks digitally with utmost accuracy.
6 Process Automation Use Cases in Banking
Banks have a multitude of operations running every day in both front and back offices. They face numerous challenges in managing day-to-day operations, such as data security, regulations, and compliance. Process automation can alleviate the load by streamlining routine workflows. Let us share the top 6 use cases of process automation in the banking sector:
Know Your Customer
The regulations around ‘Know Your Customer’ or KYC are constantly increasing, making it difficult for banks to keep track and comply. As a result, banks are turning to automation solutions for assistance. Process automation technology can seamlessly integrate with the existing tech stack and perform the necessary due diligence, ensuring no critical customer data is overlooked. Additionally, you can also be sure that the data is up to date.
Accounts Payable
With paper-based processes, businesses often face bottlenecks and dependencies on key individuals. This is particularly true in accounts payable (AP). Being a repetitive and time-consuming task, banks and finance enterprises can streamline AP with process automation. Coupled with optical character recognition (OCR), AI-powered automation can capture and enter the data and automate the process. This also provides an audit trail, enhancing compliance.
Customer Service
For any business, delivering exceptional customer service is paramount. Automating processes in the banking sector can streamline processes and reduce the time needed to resolve customer issues. As a result, customers are more pleased with their experience with the bank, which results in a positive customer experience. For example, a customer can smoothly check account balances, track the status of a mortgage loan application, and more due to process automation.
Regulatory Compliance
The finance sector is among the most rigorously regulated industries. To remain compliant, banks and financial institutions spend significant time and resources. Now, with AI-powered process automation, being compliant is much simpler. The program can gather data from various sources and automatically update a bank’s internal systems, ensuring they adhere to the latest data guidelines.
Customer Onboarding
For a bank, onboarding new customers is essential for its continued success. However, the onboarding process is complex and time-consuming. The bank needs to verify a considerable amount of the customer data. Manually processing all the paperwork, with due diligence is extremely stringent, time-consuming, and, of course, prone to errors.
Process automation software can streamline the entire customer onboarding process. It can assist in setting up an account and monitoring the processes. As a result, the bank experiences reduced costs, accelerated outcomes, and decreased operational risks. Banks can onboard customers faster, delight them with an enhanced onboarding experience, and boost their business.
Fraud detection
One of the most important tasks in the banking sector is vigilance and fraud detection ability. It is not just about financial losses and data getting compromised; it also affects customer trust and morale, apart from the lost productivity. Intelligent automation can detect and prevent fraud in the early stages. Machine learning anomaly systems can seamlessly and continuously monitor transactions and flag any anomalies to the team members for review.
Summing up
As demonstrated above, AI-powered process automation software can prove highly beneficial, especially in banking and finance. However, it is important to find the ideal software that best suits your use case. Accessibility (cloud-based), security, user-friendliness, cost-effectiveness, integration with line-of-business systems, and customization are some of the features to keep in mind.
To have an effective digital transformation for your banking organization and maximize the automation of key processes, a finance automation solution like Proceso App is essential. The Proceso App can manage crucial finance functions such as regulatory reporting, KYC, audits, reconciliation, expense analytics, and more. From automating complex processes to completing tasks swiftly, with minimal errors, and eliminating disparate data across the bank, Proceso App streamlines the entire bank’s operational processes. Interested in knowing more about it?
Request a demo today!