Every Return, in One Rhythm

No email ping-pong or status black holes, just a clear path from request to refund. Proceso connects every player, customer support, warehouse, vendor, and finance into one governed, agentic workflow powered by returns management automation. Returns stay compliant and quick.

The State of Returns Today

No one’s sure where that one item went.

Lost in Translation

Replacements vanish… or show up twice.

Double Trouble

Refunds crawl while customers keep refreshing.

The Waiting Game

From “Return Requested” to Resolved

Simplified Returns Intake

Capture return/exchange requests from e-commerce, POS, and CRM in one flow. Auto-create tickets with SKU, reason, and channel.

Policy-Aware Decisions

Validate warranty, window, and condition in seconds. Returns management automation auto-approve routine cases, route exceptions with clear rules.

AI-Powered Condition Check

Photo/video evidence is scanned for damage, tamper, and serial/IMEI match. Instant flags for disputes or fraud.

Refund & Replacement Orchestration

Trigger refunds, credit notes, or like-for-like replacements automatically. Sync statuses to ERP and payment gateways.

Root-Cause & Trend Analytics

See top return reasons, repeat SKUs, courier/store hotspots, and avoidable exchanges. Act on what’s driving churn.

Vendor & RMA Sync

Auto-generate RMAs, consolidate vendor claims, and track DOA/return-to-vendor workflows with SLAs.

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Faster resolution from request to refund

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Fewer disputes with policy-aware approvals

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Missed claims with end-to-end automation

Why Proceso

Unified workflows — no silos between teams or systems

Configurable return & warranty rules

Audit-ready tracking for compliance and reconciliation

Works with your ERP, CRM, and POS — start fast, scale easy

FAQ's

What is returns management automation, and how Proceso enable it?

Returns management automation streamlines every step from return request, validation, and condition checks to refund or replacement. Proceso can automate these workflows across customer support, warehouse, vendors and finance, ensuring fast, accurate, and more compliant returns without manual follow-ups

How does Proceso simplify returns and exchanges intake?

Proceso captures return/exchange requests from e-commerce, POS, CRM, or store counters into one unified flow. Tickets are created automatically with SKU, reason, invoice, and channel. This helps in eliminating manual errors and missed requests.

Can Proceso validate return eligibility automatically?

Yes. Proceso checks warranty, return window, product condition, and policy rules in seconds. Routine approvals are automated, and exceptions are routed to the right owner with clear SLAs.

How does Proceso verify product condition?

Proceso uses AI-powered photo/video analysis to detect damage, tampering, mismatched IMEI/serial numbers, or fraudulent claims. This ensures disputes are caught early and replacements go only to eligible cases.

Customer Testimonials

“Proceso’ has been rolled out to all our retail stores with our front-end colleagues who are facing the customers, the cashiers, the inventory management staff, and we greatly beneﬁted. A great tool that enables excellent collaboration with the store teams with retail teams.“

Bappaditya Banerjee - Process Engineering Excellence, Landmark Group, UAE

“The Image Live Capture feature of Proceso is a game-changer, making it easy to submit responses quickly. The ability to call or chat with other users has also been incredibly helpful in resolving bottlenecks. I highly recommend it to anyone looking for a powerful safety management solution. “

Elangovan Arthanari - Manager, Health & Safety (ABFRL Corporate)

“As a proud user of Proceso for The Collective, I can confidently say that it has revolutionized the way we operate our retail processes. It has greatly improved our customer experience, and we have noticed a positive impact on our multinational brands, including The Collective, Ted Baker, Hackett, Ralph Lauren, Fred Perry, and Polo Ralph Lauren. “

Tariq Ansari - Manager, Planning (The Collective)

“Proceso, has given us greater control over product movement, resulting in better stock availability of the right size and fit on the floor driving higher sales and Customer satisfaction. This has-been a true game-changer for our bottom-line.“

Jagannath Ojha - Sales & Operations Lead, Shoppers Stop