Every Return, in One Rhythm
The State of Returns Today
No one’s sure where that one item went.
Replacements vanish… or show up twice.
Refunds crawl while customers keep refreshing.
From “Return Requested” to Resolved
Validate warranty, window, and condition in seconds. Returns management automation auto-approve routine cases, route exceptions with clear rules.
Photo/video evidence is scanned for damage, tamper, and serial/IMEI match. Instant flags for disputes or fraud.
See top return reasons, repeat SKUs, courier/store hotspots, and avoidable exchanges. Act on what’s driving churn.
Auto-generate RMAs, consolidate vendor claims, and track DOA/return-to-vendor workflows with SLAs.
Faster resolution from request to refund
Fewer disputes with policy-aware approvals
Missed claims with end-to-end automation
Why Proceso
Unified workflows — no silos between teams or systems
Configurable return & warranty rules
Audit-ready tracking for compliance and reconciliation
Works with your ERP, CRM, and POS — start fast, scale easily
Customer Testimonials
“Proceso’ has been rolled out to all our retail stores with our front-end colleagues who are facing the customers, the cashiers, the inventory management staff, and we greatly benefited. A great tool that enables excellent collaboration with the store teams with retail teams.“
“The Image Live Capture feature of Proceso is a game-changer, making it easy to submit responses quickly. The ability to call or chat with other users has also been incredibly helpful in resolving bottlenecks. I highly recommend it to anyone looking for a powerful safety management solution. “
Proceso App enables a single consolidated dashboard for all stores, giving a clear and instant view of performance. Its visual graphs and analysis tools simplify decision-making. The Store PSOP Score and wall-wise image capture ensure seamless data collation and faster insights.
“As a proud user of Proceso for The Collective, I can confidently say that it has revolutionized the way we operate our retail processes. It has greatly improved our customer experience, and we have noticed a positive impact on our multinational brands, including The Collective, Ted Baker, Hackett, Ralph Lauren, Fred Perry, and Polo Ralph Lauren. “
“Proceso, has given us greater control over product movement, resulting in better stock availability of the right size and fit on the floor driving higher sales and Customer satisfaction. This has-been a true game-changer for our bottom-line.“
Proceso has been a game-changer for our team. It has streamlined our operations, reduced paperwork, and improved efficiency. The easy accessibility and verification features have saved us a lot of time. Overall, it's helped us reduce the risk of fraud and focus on what matters most - our customers. The safety checklist helps us verify safety protocols being followed.
FAQ's
What is returns management automation, and how Proceso enable it?
How does Proceso simplify returns and exchanges intake?
Can Proceso validate return eligibility automatically?
How does Proceso verify product condition?
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