Everyone on the Same Page. Literally.
From frontline to HQ, Proceso keeps every retail stakeholder connected — store teams, vendors, merchandisers, auditors, and management — all working in one synchronized flow. No silos, no message loops, no “who’s responsible?” moments.
Why Communication Breaks
Chats, emails, and calls, everyone’s talking, no one’s aligned.
They wait for confirmations that never come.
HQ acts after the moment has passed.
Make Every Conversation Count
Store managers raise tasks, incidents, or approvals directly in Proceso tagged with SKU, outlet, and urgency.
Each message carries system data, stock count, audit score and PO status pulled from ERP, POS, or WMS.
Approvals, rejections and escalations happen within the conversation, with role-based guardrails.
Every photo, note, or task is time-stamped and geo-verified.
Faster response times across store-to-HQ escalations
Fewer missed communications between functions
Accountability with traceable, audit-ready records
Where Proceso Helps Most
Visual Merchandising
Approvals, proofs, and planogram updates in one thread.
Store Operations
Shift tasks, stock issues, and maintenance alerts with instant routing.
Procurement
Vendor updates, claim settlements, and delivery tracking made traceable.
Returns & Exchanges
Live coordination between customer support, warehouse, and finance.
Finance & HQ
Central view of compliance, expenses, and performance metrics.
Customer Testimonials
“Proceso’ has been rolled out to all our retail stores with our front-end colleagues who are facing the customers, the cashiers, the inventory management staff, and we greatly benefited. A great tool that enables excellent collaboration with the store teams with retail teams.“
“The Image Live Capture feature of Proceso is a game-changer, making it easy to submit responses quickly. The ability to call or chat with other users has also been incredibly helpful in resolving bottlenecks. I highly recommend it to anyone looking for a powerful safety management solution. “
“As a proud user of Proceso for The Collective, I can confidently say that it has revolutionized the way we operate our retail processes. It has greatly improved our customer experience, and we have noticed a positive impact on our multinational brands, including The Collective, Ted Baker, Hackett, Ralph Lauren, Fred Perry, and Polo Ralph Lauren. “
“Proceso, has given us greater control over product movement, resulting in better stock availability of the right size and fit on the floor driving higher sales and Customer satisfaction. This has-been a true game-changer for our bottom-line.“
Proceso has been a game-changer for our team. It has streamlined our operations, reduced paperwork, and improved efficiency. The easy accessibility and verification features have saved us a lot of time. Overall, it's helped us reduce the risk of fraud and focus on what matters most - our customers. The safety checklist helps us verify safety protocols being followed.
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